An internal chat lets your team of front desk ninjas work as a cohesive unit behind the scenes, even if they’re working remotely. With many businesses trying to implement various levels of social distancing and public health regulations, it’s likely that some administrative team members are and will be working offsite. It’s crucial for dental practices to not only have open communication by text with their patients, but also within their organization. It’s also much more likely that patients will see texts than voice messages text messages have a 98% open rate. Discussing scheduling, payments, and other questions with patients by text keeps your phone lines open for more urgent dialogue. Sending text messages to customers should ideally open up the opportunity for conversations. This unconventional approach to communication can simultaneously reach more customers and give your office staff more time to focus on other tasks.īelow are three features within business texting for your tactical consideration: Two-way Texting Though the vast majority of consumers rely on text messaging every day, lots of small dental practices have yet to add this tool to their communication network. In medieval Japan, ninjas were known for using alternative tactics to accomplish their goals. Having backup communication at the ready prepares your practice for holidays, temporary closures, and emergency situations. With VoIP phones, alternate voicemails are recorded with ease and can be activated at the drop of a hat. Traditional office phones can be difficult to navigate when you’re trying to set up alternative voicemail messages. By understanding when your office is missing calls and how often, you can adjust your staffing to accommodate your busiest hours. VoIP phones give you the ability to gather much more sophisticated call data than you could with conventional caller ID. It also requires the sort of analysis that’s only possible with data-collecting software. Optimizing your practice’s communication isn’t just about taking action. ![]() ![]() Giving your administrative team access to this wealth of intel before they even pick up the phone lets them better handle business with patients and take care of a laundry list of tasks with one phone call. VoIP phones allow you to connect to a database of customer information, including names, pictures, upcoming appointments, birthdays, outstanding balances, and personal histories. Have penetrating insights and intelligence on hand as soon as customers call with software for customer insights. Let’s look at a few key features of a VoIP phone system: Customer Insights Switching your office to a VoIP phone system puts you in ninja mode by connecting your phones to your texting, scheduling, online reviews, emailing, and various other lines of communication. VoIP is an acronym that stands for “Voice over Internet Protocol.” These types of phones are a significant upgrade from traditional landlines because they allow your practice to establish an integrated communication network that’s linked through the internet. Here are five communication tools for running your dental practice in ninja mode: 1. ![]() These seemingly invisible tools make it easier to relay essential information to patients and end up protecting both them and your employees from public health risks. With recent events limiting the amount of in-person contact dental offices have with their clients due to social distancing guidelines, it’s critical that your practice find stealthier ways to build rapport with customers and even expand your clientele base. What many small businesses, including dental practices, sometimes fail to realize is how optimizing office communication tools can improve your business strategy behind the scenes. In the context of dental offices, “going ninja mode” simply refers to behind the scenes tactical decisions that can be made to give your practice a decisive advantage going forward. Yes, we’re dealing with slang terms here. How do ninjas relate to your dental practice? Well, they probably don’t, but the idea of “going ninja mode” is relevant to dental offices everywhere. In fact, the word ninja is also pronounced shinobi, which comes from the kanji characters for “hide” and “person.” Over the centuries, legend and folklore helped ninjas develop a reputation in popular culture for their stealth and invisibility. Ninjas were covert agents known for their stealth and invisibility in feudal Japan.
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